This is a 1-year program that equips the learner with professional service skills to operate within a hotel/airline/hospital.
What will I cover as core subjects?
- Principles of reception services
- Guest welcome
- On stay guest service
- Operating reception systems
- 1 Industrial attachment of 24 weeks
What are the opportunities after completion of the program?
- Progress to Level 3 Advanced Diploma in Reception and Front Office Services
- Employment opportunities as a receptionist/reservation agent/guest relationship agent/night auditor/cashier
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What will I cover as core subjects?
- Understand the hospitality industry
- Understand business success
- Provide Guest Experience
- Awareness of Sustainability in the hospitality industry
- Professional workplace standards
- Understand own role in self-development
- Principles of reception services
- Guest Welcome
- On stay guest service
- Operating reception systems
- Diploma in Reception Services
