Course Description

This is a 1-year program that equips the learner with professional front office skills to operate within a hotel/airline/hospital. It equips the learner with the following skills:

  • Principles of reception services
  • Guest welcome
  • On stay guest service
  • Operating reception systems


Possible career Opportunities after Course Completion:

  • Receptionist
  • Reservation agent
  • Guest relations agent
  • Night auditor
  • Cashier

Entry requirements

Course duration

1 year (2 Semesters in class &1 Term on attachment/internship)

Course intake

January, May, September

Admission requirements

ID/Passport, Passport photo, Academic documents

Reference letter, Motivation letter(optional)

Fees structure per annum

Tuition -Ksh 160,000

Registration –Ksh. 1,500.

Accident Insurance –Ksh.1,500

Food handlers’ certificate –Ksh.1,500

Uniform –Ksh.4,000.

Examination fees –Ksh 10,000

Study subjects

  1. Understand the hospitality industry
  2. Understand business success
  3. Provide guest service
  4. Awareness of sustainability in the hospitality industry
  5. Professional workplace standards
  6. Understand own role in self development
  7. Principles of reception services
  8. Guest welcome
  9. On stay guest service
  10. Operating reception systems
  11. Internship of 15 weeks in a 4 or 5 star- rated hotel/Luxury Brands