What are the roles of a housekeeper?

1. Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
2. Ensure all rooms are cared for and inspected according to standards
3. Protect equipment and make sure there are no inadequacies
4. Notify superiors on any damages, deficits and disturbances
5. Deal with reasonable complaints/requests with professionalism and patience
6. Check stocking levels of all consumables and replace when appropriate
7. Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Top Qualities of a great Housekeeper

1.Attentive and detail-oriented – Housekeepers should have the ability to pay attention even to the smallest details.  Having attention to details can ensure that guests can look forward to seeing their room looking the way they expected it to look after the cleaning is done.

2.Flexibility and adaptability -Good housekeepers should be adaptable and flexible to the work needs of their customers and employers. They should make every effort to help out and to assist in every situation. They should be willing to adjust and perform their duties accordingly. This skill would allow them to respond efficiently to their working conditions, even if things don’t go as planned. 

3.Interpersonal communication skills – Housekeepers must have the ability to listen and understand the directions being given for them to successfully complete the tasks on hand. They should know when to ask questions for clarifications and how to respond politely. This skill will help them communicate effectively.

4.Organized – Housekeepers must have Good organizational skills to be able to clean and arrange things in a neat and orderly way. An organized and well-arranged room can bring comfort and relaxation to its guests.

5.Skillful and proficient – Housekeepers must be professional and skillful at their job. They should be well-trained to handle all kinds of cleaning equipment, such as vacuums, mops, and other cleaning tools. They should know which cleaning products are best to use, e. g. on carpeted floors, on tiled floors, or on wooden floors. T

6.Honest & Trustworthy

One of the first qualities an employer would look for in a housekeeper is their honesty and trustworthiness. Honesty and trust are central to integrity, which represents the uncompromising adherence to strong moral and ethical principles and values. This means they should work truthfully and honestly at all times even when no one is looking.

Where do Housekeepers Work?

Hotels, institutions, cleaning companies and Hospitals

Which course can you pursue to be a great Housekeeper?

Diploma in Accommodations Service

Watch this video on You Tube.

1.Heading up the Housekeeping Department@ Waldorf Astor